Shipping Policy

Processing Time

Orders are typically processed within 2-5 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery Timeframes

Estimated delivery times are provided as a guide only and may vary:

  • Australian metro areas: 5-10 business days
  • Australian regional areas: 7-14 business days
  • International orders: 10-21 business days

These are estimates only. Actual delivery times may be longer due to factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order total.

Tracking

Tracking information will be provided once your order ships. Please allow 24-48 hours for tracking to become active.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us at support@peplabs.com with your order number and we will assist you.

No Guarantees

While we aim to meet the estimated delivery times, we cannot guarantee specific delivery dates. Delays may occur due to courier schedules, customs processing, or other factors beyond our control.